Working with Claire & Gia was invaluable in identifying who our best customers are and how to reach and resonate with more of them. Customer-Led Growth doesn’t just give you rich customer insights, it provides you with actionable steps to take, critical changes to make, content and processes to improve—all geared to improving customer’s experience and increasing the value your product provides.

We hired Claire for customer research, and I wish we’d hired her years earlier! She would’ve saved us so much time — not only on figuring out what activities to pursue in our marketing, but also on understanding who our real ‘power users’ are, and what actually sets us apart from competitors (in our customers' eyes, not ours).

Some of the insights she gathered confirmed a few of our internal hunches — but before working with her, we lacked the bandwidth and process to confirm or deny those hunches, so we were making a lot of decisions in the dark. Other insights she gathered were completely new to us.

Now, we’re experimenting with messaging based on words straight from our customers’ mouths, and we’re brainstorming marketing campaigns with more confidence than ever before. Overall, the insights Claire delivered brought our entire team closer to our customers.

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I reached out to Claire because with Death To Stock, we had a lot of different types of customers who engaged with us in different ways. So we were feeling split: pulled in many different directions without clarity on where to focus. After going through Claire's customer research process, we could clearly see...

The 3 types of customers who used our product, what they cared bout, and what they were actually interested in purchasing.

The priorities of our best customers, and how we could better communicate the ways Death To Stock helps with those priorities.

Ideas for new messaging and copy, which would go on to help us with conversion rates and overall marketing strategy.

She is a powerhouse for companies trying to get to that "next milestone" — she'll make you money, while saving you the time of trying to figure out how to do it.

I needed to add strategic marketing wisdom to our team. I wanted to grow our sales, and to have a partner with whom I could discuss marketing at a strategic level. I didn't know what I didn't know, and I wanted someone who had been through this before.

Gia quickly sized up Tiller and started adding value. She accelerated my own learning curve, helped us hire our marketing lead, and made an outsize impact.

Gia also surprised us with the added value she delivered in customer success and helping to develop a company strategy. I'd definitely recommend working with Gia, she is quick to add value and will accelerate your marketing smarts. And she's fun to boot!