Integrating Your CX Map Company-Wide

Lesson

31

You've identified your KPIs. Now it's time to integrate your customer experience map into the day-to-day of how work gets done at your company.

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  • Sync up with your CLG team to decide which use cases make the most sense in the near, mid, and longer term

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Sharing Your CX Map With Your Team

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Sharing Your CX Map With Your Team

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