[Live Replay] Segmenting Customers & Identifying Pain Points to Unlock Growth

July 15, 2020

(Coming Soon)

Georgiana Laudi & Claire Suellentrop

Forget The Funnel

Notion has over 1M users, and a $2 billion valuation, just two years after launch.

ConvertKit has grown to $1.5M MRR as of last year, with no funding, by staying focused on a super-niche market.

What do these seemingly different companies have in common? They're are amazing at customer segmentation.

Customer segmentation allows you to:

  • Identify which customer segment poses the greatest opportunity for growth
  • Prioritize which particular pain points to address, so you nail the right product features
  • Determine what problem-solution messaging will drive higher conversions‍‍

In this Q&A, we talked about:

  • How to segment your customers based on behaviors and JTBD
  • How to tackle segmentation when your product has a wide array of use cases
  • What you can do to segment your potential users when you’re in the early stages of product development

Transcript

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Georgiana Laudi & Claire Suellentrop

We're Gia Laudi and Claire Suellentrop, co-authors of Forget The Funnel. We co-founded the consultancy of the same name, now Customer Led, to help SaaS teams grow by understanding why their best customers actually buy. This is one of the resources we built together along the way. Learn more about us here.

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